Got Questions?
We Have Answers.

The Pro Work is a full-service e-commerce growth agency. We help online stores in USA, UK, Canada, Australia, and India grow through three core services: custom Shopify and WordPress development, AI automation (WhatsApp chatbots, voice agents), and performance-driven paid advertising on Facebook, Instagram, and Google.

We primarily serve businesses in USA, UK, Canada, Australia, India, and Italy. Our team is available across EST, GMT, and AEST time zones — so you'll always have someone available during your working hours.

We are a focused 3-person specialist team — one for web development, one for AI automation, and one for paid advertising and digital marketing. We're boutique by design — it means you get senior-level attention, not junior handoffs. Every project is handled by the specialist who built their career in that area.

Yes — and this is actually our recommended approach. Running Shopify development, WhatsApp chatbot, and paid ads simultaneously as a combined system delivers much faster results. Our team handles all three in parallel without conflict or delays.

Both. We work with brand new businesses launching their first store, and with established brands doing $50k+/month looking to scale. The services and approach differ — on the strategy call we'll tell you exactly what makes sense for your stage.

A standard custom Shopify store takes 2–3 weeks from kickoff to launch. Complex builds with custom functionality or large product catalogs may take 4–5 weeks. We always give you a clear timeline before starting — no vague estimates.

It depends on your needs. Shopify is better for pure e-commerce — it's easier to manage, faster to launch, and has a stronger ecosystem for online stores. WordPress/WooCommerce is better if you need a content-heavy site, a blog, or more flexibility over design and hosting. We'll advise you on the right choice during your strategy call based on your specific business.

Yes. We handle full platform migrations from WooCommerce, Wix, Squarespace, Magento, and other platforms to Shopify or WordPress. All products, customer data, order history, and images are transferred. We also set up proper 301 redirects to protect your SEO rankings during the switch.

Always. Mobile-first is our default. Over 60% of e-commerce traffic comes from mobile — so we design and test for mobile first, then desktop. Every store we build is tested across multiple devices and screen sizes before launch.

Yes. We build all sites with easy-to-use page builders (Elementor for WordPress, native Shopify editor for Shopify) so you can update text, images, and content without any coding. We also provide a handover video walkthrough and training after launch.

We build a custom AI chatbot using the WhatsApp Business API, connected directly to your Shopify or WooCommerce store. When a customer abandons their cart, places an order, or sends a message, the bot responds instantly — answering questions, sending tracking updates, recovering carts with discount codes, and routing complex issues to a human. It's powered by GPT-4 and trained on your products and brand voice.

No. Modern AI powered by GPT-4 sounds natural and conversational. We train it on your specific products, brand tone, and FAQs — so it responds as if it knows your business inside out. We also build smooth human handoff flows for situations that need a personal touch.

Our fee covers the build. After deployment, you pay the WhatsApp Business API provider directly — typically $50–150/month depending on message volume. We help you set up all accounts and choose the most cost-effective provider for your usage. Most clients recover this cost many times over from cart recovery alone.

An AI voice agent is an intelligent system that answers inbound phone calls automatically. It can qualify leads, answer common questions, book appointments, and collect information — 24/7 without any staff. We build these using platforms like Vapi.ai and Twilio, and train them with your business's specific scripts and knowledge base.

Yes. Using Make (Integromat), n8n, and Zapier, we connect and automate workflows across 500+ tools — HubSpot, Klaviyo, Slack, Salesforce, Gmail, Notion, Airtable, and many more. No need to change your existing stack.

We recommend a minimum ad spend of $1,000/month (USD) for meaningful data and results. Below this threshold, the platforms don't have enough data to optimize properly. Our management fee is charged separately on top of your ad spend — discussed during the strategy call.

Google Search ads can generate sales within the first week as they target people actively searching for your product. Facebook and Instagram ads typically take 2–4 weeks to fully optimize as the algorithm learns your best audience. We share weekly data throughout so you can see progress clearly at every stage.

You always own your ad accounts — your Meta Business Manager, your Google Ads account, your pixel. We are added as a partner/manager. Your data, spend history, and audiences stay with you 100%. We never lock clients out of their own accounts.

We create ad creatives — static image ads, carousels, and ad copy — as part of every ads management package. The number of monthly creatives depends on your plan. For video ads, we can work with footage you provide or guide you on what to shoot.

It depends on your product and business model. Google Search is best for products people actively search for — high intent, faster results. Facebook and Instagram are better for visual, impulse-buy products and brand discovery. Ideally both together — they complement each other in a full-funnel strategy. We'll advise the right priority on your strategy call.

Our Shopify development packages start from $1,500 for a starter store and go up to $6,500+ for full custom builds with AI automation and ads included. All pricing is fixed — no hourly surprises. Full pricing is available on our Shopify Development service page.

WhatsApp chatbot packages start from $699 for a basic setup and go up to $2,999 for a full enterprise chatbot with multi-language support, CRM integration, and advanced AI training. All are one-time fees. Full pricing on our WhatsApp Chatbot service page.

For project work — 50% upfront to start, 50% on delivery. For monthly retainers (ads management, maintenance) — billed at the start of each month. We accept bank transfer, Stripe, and PayPal. All prices are in USD unless agreed otherwise.

No hidden fees — ever. The price in the proposal is the price you pay. For some services (WhatsApp API, AI platforms), there are third-party platform costs you pay directly to the provider — we always disclose these upfront before you commit to anything.

Yes. When you combine multiple services — for example, Shopify development + WhatsApp chatbot + ads management — we offer a combined package price that is lower than booking each separately. Ask about this on your strategy call.

Book a free 30-minute strategy call. It's the only first step. No forms to fill, no lengthy questionnaires. Just a direct conversation about your business and goals — and we'll tell you exactly what we'd recommend and what it would cost. You can book via the button on this page or email us at hello@theprowork.com.

Minimal — typically 1–2 hours per week. We need you at the start for kickoff and onboarding, at key review stages for feedback, and at launch. We handle everything in between. We'll always give you advance notice when we need something from you.

All packages include post-launch support — 14 to 60 days depending on the package. After that, we offer monthly retainer plans for ongoing maintenance, optimization, and new features. Most of our clients stay with us long-term because we consistently deliver growth, not just deliverables.

No. Project work is fixed-price and one-time — no contracts. Monthly retainers (ads management, maintenance) are month-to-month and can be cancelled with 30 days notice. We earn your business every month, not through lock-ins.

Via WhatsApp or email — whichever you prefer. You get direct access to your project manager, not a helpdesk ticket system. We send weekly progress updates proactively, and you'll receive a Loom video walkthrough at each review stage so you can see what we've built before giving feedback.